Terms of service

Welcome to PokéPullss. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you have obtained permission from a parent or legal guardian to use this website.

2. Products

PokéPullss specializes in trading card game (TCG) products, collectibles, accessories, and related merchandise.

We make every effort to ensure that product descriptions, images, availability, and pricing are accurate. However, errors may occur. We reserve the right to correct errors, update information, modify product listings, or cancel orders affected by inaccuracies at any time.

Product images are for illustration purposes only and may differ slightly from the actual product.

3. Pricing

All prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges, customs duties, and import fees (where applicable) will be calculated or disclosed during checkout unless otherwise stated.

4. Orders

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased per customer.

  • Cancel orders suspected of fraud, abuse, unauthorized resale, or pricing errors.

  • Verify payment information before processing an order.

If your order is cancelled after payment has been received, a full refund will be issued using the original payment method.

5. Payment

Payment must be received and successfully authorized before an order is processed.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Shipping

Shipping times, methods, and delivery estimates are provided in our Shipping Policy.

Estimated delivery dates are not guaranteed and may vary due to circumstances beyond our control, including carrier delays, customs inspections, severe weather, or other unforeseen events.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before requesting a return or refund.

8. Pre-Orders

Pre-order items are expected to ship on or shortly after their published release dates.

Release dates are provided by manufacturers or distributors and may change without notice.

If your order contains both pre-order and in-stock items, the order may be shipped together unless otherwise specified.

9. Intellectual Property

All website content—including text, graphics, logos, icons, images, product descriptions, and website design—is the property of PokéPullss or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.

10. Third-Party Trademarks

Pokémon®, Pokémon Trading Card Game®, Pokémon TCG®, and all related names, logos, characters, artwork, and trademarks belong to Nintendo, Game Freak, Creatures Inc., and The Pokémon Company.

PokéPullss is an independent retailer and is not affiliated with, endorsed by, sponsored by, or approved by Nintendo, Game Freak, Creatures Inc., or The Pokémon Company.

11. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Upload malicious software or harmful code.

  • Interfere with the operation or security of the website.

  • Misrepresent your identity or submit fraudulent information.

12. Limitation of Liability

To the fullest extent permitted by law, PokéPullss shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or the purchase of products.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Disclaimer

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, except where required by law.

We do not guarantee uninterrupted access to the website or that it will always be free from errors or security vulnerabilities.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Germany, without regard to conflict of law principles.

Where mandatory consumer protection laws in your country of residence apply, those rights remain unaffected.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on this website unless otherwise required by law.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

PokéPullss

Email: contact@PokéPullss.shop

Phone: +1 (479) 345-1674

Business Address:
Rathausstrasse 74
90715 Fürth
Germany