Shipping policy

Thank you for shopping with PokéPullss. We are committed to processing and delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During product launches, holiday periods, or promotional events, processing times may be extended.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Shipping Destinations

We currently ship to most countries worldwide. Shipping availability may vary depending on local regulations, carrier restrictions, or service availability.

If we are unable to ship to your location, we will notify you promptly and issue a full refund if necessary.

Estimated Delivery Times

Estimated delivery times begin once your order has been shipped and are provided for guidance only.

  • United States: 3–6 business days

  • Europe: 3–10 business days

  •  Germany& Canada: 5–12 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of the World: 7–20 business days

Delivery times may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated during checkout based on the destination, shipping method selected, package weight, and order size.

Any available free shipping promotions will be clearly displayed on our website.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

PokéPullss is not responsible for delays caused by customs authorities.

Tracking Information

Tracking information will be provided whenever available. Please allow up to 48 hours after shipment for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, processing or delivery may be delayed. Additional shipping charges may apply if a package must be re-shipped after being returned to us.

Lost or Delayed Shipments

If your package appears to be delayed or lost, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment; however, investigation and resolution times are determined by the carrier.

Damaged Packages

If your package arrives visibly damaged:

  1. Take clear photographs of the package and its contents.

  2. Retain all original packaging materials.

  3. Contact us within 48 hours of delivery.

We will review the claim and work with you to resolve the issue as quickly as possible.

Pre-Orders

Items purchased as pre-orders will ship on or shortly after the published release date.

If your order contains both pre-order and in-stock items, we may ship them together once all items become available, unless otherwise specified.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us immediately.

Once an order has entered the fulfillment or shipping process, changes or cancellations may no longer be possible.

Delivery Responsibility

Orders are considered delivered once the shipping carrier marks the package as delivered to the shipping address provided by the customer.

If a package is marked as delivered but cannot be located, customers should first check with household members, neighbors, or their local carrier before contacting us.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: contact@PokéPullss.shop

Phone: +1 (479) 345-1674

Business Address:
PokéPullss
Rathausstrasse 74
90715 Fürth
Germany