Welcome to the PokéPullss FAQ page. Here you'll find answers to the questions we receive most often. If you need further assistance, please contact our customer support team.

Orders

How do I place an order?

Simply browse our store, add your desired products to your cart, proceed to checkout, enter your shipping information, choose your preferred payment method, and complete your purchase.

Can I change or cancel my order?

If your order has not yet entered processing, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Will I receive an order confirmation?

Yes. After your payment has been successfully processed, you will receive an order confirmation email.

Shipping

How long does shipping take?

Estimated delivery times are:

United States: 3–6 business days
Europe: 3–10 business days
Germany& Canada: 5–12 business days
Australia & New Zealand: 7–15 business days
Other countries: 7–20 business days

Delivery times may vary depending on customs processing and shipping carrier conditions.

Do you ship internationally?

Yes. We ship to many countries around the world. Shipping availability depends on carrier service and local regulations.

Will I receive tracking information?

Yes. Tracking information will be provided whenever available after your order has been shipped.

Products

Are your Pokémon TCG products authentic?

Yes. We are committed to selling genuine Pokémon Trading Card Game products sourced through reputable suppliers.

Do you sell graded cards?

Our inventory may change over time. Please check our website to see our current selection of products.

Do you restock sold-out items?

Popular products may be restocked depending on supplier availability. We recommend checking our website regularly for updates.

Returns & Refunds

What is your return policy?

Eligible unused items may be returned within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Can I return opened booster packs or sealed products that have been opened?

No. Due to the collectible nature of trading card products, opened booster packs, booster boxes, Elite Trainer Boxes, tins, collection boxes, and similar products cannot be returned unless they are defective or damaged upon arrival.

What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery and provide:

Your order number
A description of the issue
Clear photographs of the item
Photos of the shipping package, if applicable

We will review your request and work toward an appropriate resolution.

Payments

Which payment methods do you accept?

We accept secure payment methods available during checkout, which may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other supported payment options.

Is my payment information secure?

Yes. Payments are processed using encrypted technology by trusted third-party payment providers. We do not store your complete payment card information.

Customer Support

How can I contact PokéPullss?

Email: contact@PokéPullss.shop

Phone: +1 (479) 345-1674

Business Address:
Rathausstrasse 74
90715 Fürth
Germany

How quickly do you respond?

We aim to respond to customer inquiries within 24–48 business hours during normal business days.

FAQ