Thank you for choosing PokéPullss. This Pre-Order Policy explains how pre-orders are handled when you purchase products that have not yet been released or are not currently available for immediate shipment.
By placing a pre-order, you agree to the terms outlined below.
1. What Is a Pre-Order?
A pre-order allows you to reserve a product before it becomes available for shipment.
Pre-order products are clearly identified on our website and include an estimated release or shipping date whenever possible.
2. Payment
Unless otherwise stated during checkout, full payment is required at the time the pre-order is placed.
Your order will be processed after payment has been successfully authorized.
3. Release Dates
Release dates are provided by manufacturers or authorized distributors and are subject to change without notice.
PokéPullss is not responsible for delays caused by manufacturers, distributors, suppliers, shipping carriers, customs authorities, or other events beyond our reasonable control.
4. Shipping of Pre-Orders
Pre-order items will be shipped as soon as reasonably possible after inventory has been received and processed.
Estimated shipping dates are provided for reference only and are not guaranteed.
5. Orders Containing Pre-Order and In-Stock Items
If your order contains both pre-order and in-stock products, we may:
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Ship the entire order together once all items are available; or
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Ship items separately at our discretion.
If separate shipments are available at the customer's request, additional shipping charges may apply.
6. Order Changes and Cancellations
You may request to modify or cancel a pre-order before it enters processing.
Once a pre-order has been prepared for fulfillment or shipped, it cannot be cancelled.
If a cancellation is approved after payment has been processed, any applicable transaction fees or non-refundable costs permitted by law may be deducted from the refund.
7. Allocation of Limited Products
Some pre-order products are offered in limited quantities.
Pre-orders are generally fulfilled in the order they are received. If supply from the manufacturer or distributor is reduced, delayed, or cancelled, we reserve the right to allocate available inventory at our discretion.
If we cannot fulfill your pre-order, you will be notified and any amount paid for the unavailable item will be refunded.
8. Delays
Unexpected delays may occur due to:
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Manufacturer production schedules
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Distribution delays
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Shipping carrier disruptions
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Customs inspections
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Severe weather
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Supply chain issues
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Other unforeseen circumstances
PokéPullss is not liable for delays beyond our reasonable control.
9. Pricing
The price displayed and confirmed at the time your pre-order is placed will generally be honored.
If a pricing error occurs, we reserve the right to cancel the affected order and provide a full refund.
10. Product Changes
Manufacturers may change product packaging, promotional items, artwork, contents, or specifications before release.
Product images displayed on our website are for illustrative purposes only and may differ from the final product.
11. Returns and Refunds
Once a pre-order product has been delivered, it is subject to our standard Return & Refund Policy.
Products eligible for return must satisfy all conditions outlined in that policy.
12. Force Majeure
PokéPullss shall not be responsible for delays or failure to fulfill pre-orders caused by events beyond our reasonable control, including natural disasters, government actions, labor disputes, transportation disruptions, pandemics, cyber incidents, or supplier shortages.
13. Contact Us
If you have any questions regarding pre-orders, please contact us:
PokéPullss
Email: contact@PokéPullss.shop
Phone: +1 (479) 345-1674
Business Address:
Rathausstrasse 74
90715 Fürth
Germany