Privacy policy

PokéPullss ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers)

  • Order history

  • Customer support communications

  • Account information (if you create an account)

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Verify payments

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Respond to inquiries and requests

  • Send marketing communications where you have agreed to receive them

3. Payment Processing

We do not store your complete payment card information.

Payments are processed through trusted third-party payment providers that use industry-standard encryption and security measures.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Enhance your shopping experience

  • Support marketing and advertising activities where applicable

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We may share your information only when necessary with:

  • Shipping carriers

  • Payment processors

  • Website hosting providers

  • Analytics providers

  • Customer support service providers

  • Marketing providers (where permitted)

  • Government authorities when required by law

We do not sell your personal information to third parties.

6. International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence.

Where required by law, we take appropriate safeguards to protect your personal information during international transfers.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal data in a portable format

  • Lodge a complaint with the relevant supervisory authority

We will respond to valid privacy requests in accordance with applicable law.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Children's Privacy

Our website is not directed to children under the age required by applicable law to provide valid consent.

We do not knowingly collect personal information from children without appropriate legal authorization.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their privacy policies before providing any personal information.

12. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

The updated version will be posted on this page with a revised Effective Date.

Your continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

PokéPullss

Email: contact@PokéPullss.shop

Phone: +1 (479) 345-1674

Business Address:
Rathausstrasse 74
90715 Fürth
Germany